Terms & Conditions

01 About Our Services

MKS Nursing Home Care Pvt Ltd provides home healthcare and nursing-related services, including, but not limited to:

• 24-hour nursing care
• ICU-trained nursing services
• Home nursing services
• Patient and elderly care
• Bedridden patient care
• Post-operative care
• Stroke and paralysis care
• Injection and IV-related services
• Catheter care
• Ryle's tube feeding
• Tracheostomy care
• Oxygen management
• Mother and baby/Japa care
• Caregiver and attendant services

The availability of a particular service depends on the patient's requirements, location, staff availability, and clinical assessment.

02 Nature of Services

Our home healthcare services are intended to support patients and families with appropriate nursing, caregiving, and healthcare assistance at home.

Unless specifically stated otherwise, our services do not replace emergency medical treatment, hospital admission, specialist consultation, or ambulance services.

03 Patient Information

Customers are responsible for providing accurate and complete information regarding the patient's:

• Medical condition
• Diagnosis
• Current medications
• Allergies
• Previous medical history
• Doctor's instructions
• Mobility and care requirements
• Emergency contact details

MKS Nursing Home Care Pvt Ltd shall not be responsible for consequences arising from incorrect, incomplete, or deliberately withheld information.

04 Medical Prescriptions and Instructions

Our nursing staff shall follow valid medical prescriptions and instructions provided by the patient's treating doctor or authorized healthcare professional.

Our staff members are not authorized to independently change medication dosage, treatment plans, prescriptions, or medical procedures unless appropriately instructed by an authorized medical professional.

05 Staff Deployment

We make reasonable efforts to deploy appropriately qualified and suitable nursing/caregiving personnel according to the patient's requirements.

Staff availability may vary depending on:

• Location
• Required qualifications
• Shift duration
• Patient condition
• Service demand
• Emergency situations
• Staff availability

MKS Nursing Home Care Pvt Ltd reserves the right to replace or reassign deployed staff when operationally or professionally necessary.

06 Replacement of Staff

If a deployed nurse, caregiver, or attendant becomes unavailable due to illness, emergency, leave, resignation, or other circumstances, we will make reasonable efforts to arrange a suitable replacement.

Replacement timing may vary depending on staff availability and location.

07 Service Charges and Payments

Service charges will be communicated to the customer before commencement of services wherever reasonably possible.

Customers agree to pay the applicable charges within the agreed payment period.

Additional charges may apply for services, extra hours, extended shifts, specialized care requirements, emergency deployment, or other services not included in the original package.

All applicable taxes, government charges, or statutory levies, where applicable, may be charged separately.

08 Advance Payments

Where an advance payment is required, service deployment may be subject to successful receipt of the applicable advance amount.

Advance payments, cancellations, refunds, and adjustments shall be governed by the applicable quotation, service agreement, invoice, or refund policy communicated to the customer.

09 Cancellation and Refunds

Cancellation and refund eligibility may depend on:

• Date and time of cancellation
• Service commencement status
• Staff deployment
• Advance payment
• Duration of the service package
• Expenses already incurred

Any applicable refund will be processed according to the company's prevailing cancellation/refund policy.

10 Customer Responsibilities

The customer/patient's family shall:

1. Provide a safe and suitable working environment for the assigned staff.
2. Provide accurate patient information.
3. Cooperate with the nursing/caregiving staff.
4. Provide prescribed medicines, medical equipment, consumables, and other patient-specific requirements unless otherwise agreed.
5. Ensure that staff members are treated respectfully and professionally.
6. Inform MKS Nursing Home Care Pvt Ltd about any significant change in the patient's condition.

11 Staff Safety and Conduct

MKS Nursing Home Care Pvt Ltd expects professional and respectful conduct from both staff and customers.

12 Emergency Situations

Home healthcare services are not a substitute for emergency hospital care.

If a patient's condition deteriorates or an emergency occurs, the patient's family/attendant should seek immediate medical attention.

MKS Nursing Home Care Pvt Ltd may assist with coordination or communication where reasonably possible but cannot guarantee emergency medical outcomes.

13 No Guarantee of Medical Outcome

Healthcare outcomes depend on multiple factors, including the patient's medical condition, diagnosis, treatment plan, age, compliance, complications, and response to treatment.

MKS Nursing Home Care Pvt Ltd does not guarantee recovery, improvement, or any particular medical outcome.

14 Website Information

We make reasonable efforts to keep information on our website accurate and updated. However, service availability, pricing, packages, locations, staff availability, and other information may change without prior notice.

Website content is provided for general informational purposes and should not be considered medical advice.

15 Third-Party Services

Where customers independently use hospitals, doctors, laboratories, pharmacies, ambulance providers, insurance companies, payment providers, or other third-party services, those services are subject to the respective third party's terms and conditions.

MKS Nursing Home Care Pvt Ltd is not responsible for the acts, omissions, products, services, or policies of independent third parties.

16 Intellectual Property

All website content, including the company's name, logo, branding, text, graphics, photographs, videos, designs, and other materials, belongs to or is legally used by MKS Nursing Home Care Pvt Ltd unless otherwise stated.

No website content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.

17 Privacy

Information submitted through our website may be collected and processed for purposes including service enquiries, patient-care coordination, customer support, billing, communication, and service administration.

Please refer to our Privacy Policy for additional information regarding the collection and use of personal information.

18 Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, upgrades, security, operational requirements, or other reasons.

19 Limitation of Liability

To the extent permitted by applicable law, MKS Nursing Home Care Pvt Ltd shall not be liable for indirect, incidental, consequential, or unforeseeable losses arising from the use of the website or services.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20 Prohibited Activities

Users must not:

• Use the website for unlawful purposes.
• Submit false or misleading information.
• Attempt unauthorized access to website systems.
• Introduce malicious software or harmful code.
• Copy website content without permission.
• Misuse company information or branding.
• Harass or threaten company employees or healthcare personnel.
• Use the website to impersonate another person or organization.

21 Changes to These Terms

MKS Nursing Home Care Pvt Ltd reserves the right to update or modify these Terms & Conditions from time to time.

Updated terms will be published on this page with a revised effective date. Continued use of the website or services after changes are published constitutes acceptance of the updated terms, subject to applicable law.

22 Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the company's applicable place of business.

23 Contact Us

For questions regarding these Terms & Conditions, services, payments, cancellations, or complaints, please contact: