Privacy Policy

01 Information We Collect

Depending on the services you use, we may collect the following information:

A. Personal Information

• Full name
• Mobile/telephone number
• Email address
• Residential or service address
• Age/date of birth, where required
• Emergency contact information
• Information provided through enquiry or booking forms

B. Patient and Healthcare Information

Where necessary for providing home healthcare services, we may receive information such as:

• Patient's medical history
• Diagnosis or health condition
• Doctor's instructions or prescriptions
• Current medications
• Allergies
• Mobility and care requirements
• Nursing or caregiving requirements
• Relevant medical reports or documents
• Other information reasonably required to coordinate patient care

C. Payment Information

When you make a payment, we may receive transaction-related information such as:

• Transaction/reference ID
• Payment amount
• Payment date
• Payment status
• Limited payment details made available by the payment service provider

We generally do not directly store complete card, UPI, banking, or other payment credentials unless specifically required and legally permitted.

D. Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website pages visited
• Date and time of access
• Referring website
• Cookies and similar technologies

02 How We Collect Information

We may collect information when you:

• Submit an enquiry through our website
• Request home healthcare services
• Book or purchase a service
• Contact us by phone, email, WhatsApp, or other communication channels
• Submit a patient/caregiver registration form
• Make a payment
• Communicate with our staff
• Visit or interact with our website
• Voluntarily provide information through any other company-approved channel

03 How We Use Your Information

We may use collected information to:

1. Respond to enquiries and requests.
2. Provide and coordinate home healthcare services.
3. Assess service requirements.
4. Assign appropriate nursing or caregiving personnel.
5. Communicate with patients, family members, attendants, or authorized representatives.
6. Process payments and issue invoices/receipts.
7. Manage bookings, schedules, and service records.
8. Provide customer support.
9. Handle complaints and service issues.
10. Maintain business and accounting records.
11. Improve our services and website.
12. Prevent fraud, misuse, unauthorized access, and security incidents.
13. Meet applicable legal, regulatory, accounting, and contractual obligations.
14. Send service-related notifications and, where permitted, promotional communications.

04 Healthcare Information

Because home healthcare services may require patient-related information, we may process health information necessary to provide or coordinate the requested services.

Access to such information should be limited to persons who reasonably require it for service delivery, administration, support, or other legitimate purposes.

We do not intend to use patient healthcare information for unrelated advertising or promotional purposes.

05 Sharing of Information

We may share information only where reasonably necessary for legitimate business, healthcare, contractual, or legal purposes.

Information may be shared with:

• Assigned nurses or caregivers
• Authorized healthcare professionals
• Hospitals or medical providers where required for coordination
• Payment gateway/service providers
• Technology and hosting providers
• Customer-support/service providers
• Professional advisors
• Government authorities or law-enforcement agencies where legally required
• Other authorized persons with your consent or as permitted by applicable law

06 Payment Service Providers

Payments may be processed through third-party payment gateways or financial institutions.

Such providers may process payment information according to their own privacy policies and security practices.

We recommend reviewing the privacy terms of the relevant payment provider before completing a transaction.

07 Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Improve website performance
• Analyze traffic
• Support security
• Improve user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

08 Analytics and Advertising

We may use analytics or digital marketing technologies to understand website traffic and improve our online presence.

Where third-party analytics, advertising, social media, or tracking services are used, those providers may process certain technical information according to their own policies.

Where required by applicable law, appropriate consent mechanisms may be provided.

09 Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing requested services
• Maintaining patient/service records
• Processing payments
• Resolving disputes
• Maintaining accounting records
• Meeting legal and regulatory obligations
• Protecting our legitimate business interests

Retention periods may vary depending on the nature of the information and applicable legal requirements.

11 Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent where processing is based on consent
• Request information about how your personal data is being used

Some requests may be subject to legal, contractual, healthcare, or regulatory limitations.

12 Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization of a parent, guardian, or legally authorized representative.

Where healthcare services are requested for a child, information may be collected from the child's parent, guardian, or authorized representative as necessary to provide the requested service.

13 Third-Party Websites

Our website may contain links to third-party websites, applications, payment platforms, social media pages, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policies of those third parties before providing personal information.

14 Communication

We may contact you through phone calls, SMS, email, WhatsApp, or other communication methods regarding:

• Service enquiries
• Bookings
• Payments
• Appointments
• Staff deployment
• Service updates
• Customer support
• Important notices

Where permitted by applicable law, we may also send promotional or marketing communications.

You may request to opt out of non-essential promotional communications.

15 Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident in accordance with applicable law and regulatory requirements.

Where notification is legally required, we will make such notifications through appropriate channels.

16 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this webpage with a revised “Last Updated” date.

We encourage users to review this page periodically.

17 Consent

By using our website, submitting information, requesting services, or voluntarily providing personal information to MKS Nursing Home Care Pvt Ltd, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires specific consent, we will seek such consent through an appropriate mechanism.

18 Contact Us

If you have questions, requests, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us: